Please note that we are currently experiencing fulfilment and shipping delays due to COVID-19. We are also practicing safe distancing and reduced working hours. Please feel free to drop us an email or live chat with us if we are unable to answer your phone call. We appreciate your patience and support.
Orders are processed and prepared to be shipped within 2-5 business days. All orders are tracked and we will send you an email with your tracking number once your package is prepared and ready to ship. Please be aware that the tracking link sometimes becomes active after a day or two.
Shipping times vary depending on the courier used and shipping location, but average times are as follows:
FREE SHIPPING:
US ORDERS
INTERNATIONAL ORDERS
10-15 days
10-25 days
Depending on stock availability and your location, we aim to ship as soon as possible after your payment has cleared.
To ensure speedy delivery, please make sure your payment and delivery information are complete and correct.
Please be aware that international shipping times are not guaranteed. Customs clearance can significantly delay the delivery of international orders. Such delays are not reflected in our estimated shipping times and are beyond our control. To ensure efficient handling of your international order, please be sure to include a local telephone number and email where you can be reached.
We currently don't ship orders to Crimea, Cuba, Iran, Syria, and North Korea due to legal restrictions or shipping carrier limitations. We do ship internationally to almost all other countries!
Once your order ships, you will receive an email containing the tracking number along with the courier information for your package. Orders may be delivered via the local post office or a local courier. Depending on your area, some orders will be delivered by your local post office, so the package will be received with your regular mail. If you are unable to receive the package upon arrival, a notice may be left by the postal service to advise on how and where your delivery can be collected.
*In the event that any package is returned due to incomplete/incorrect addresses or the unavailability of a person to receive such package, there may be a re-shipping charge.
Orders shipped outside of the United States may be subject to customs or duty fees. These fees are not charged by us and are payable upon delivery. For any issues regarding customs or duty fees, please contact your local customs office. These fees cannot be refunded, as they are not charged by us.
If you have any other concerns or questions, please feel free to email us at support@luxtrak.com
(SOME DELAYS DUE TO COVID-19) 
