FREE SHIPPING WORLDWIDE! world (SOME DELAYS DUE TO COVID-19) DETAILS

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SHIPPING

SHIPPING TIMES
Please note that we are currently experiencing fulfilment and shipping delays due to COVID-19. We are also practicing safe distancing and reduced working hours. Please feel free to drop us an email or live chat with us if we are unable to answer your phone call. We appreciate your patience and support.

Orders are processed and prepared to be shipped within 2-5 business days. All orders are tracked and we will send you an email with your tracking number once your package is prepared and ready to ship. Please be aware that the tracking link sometimes becomes active after a day or two.

If you are based in the US, you can select the "Ships To United States" option on any product. This will save you shipping costs and times as we will use a domestic courier from one of our US warehouses. If you are from another country and you see your country listed, please select that option for faster shipping. Otherwise, please select "Ships To Worldwide" for international shipping if you do not see your country listed.

Shipping times vary depending on the courier used and shipping location, but average times are as follows:


FREE SHIPPING:
US ORDERS INTERNATIONAL ORDERS
4-15 days
15-25 days


STANDARD SHIPPING (IF AVAILABLE):
US ORDERS INTERNATIONAL ORDERS
3-14 days 10-20 days

Some products can also be shipped to the US within 3-14 days for an extra fee, and internationally within 10-20 days for an extra fee - you will be offered this option at Checkout if it is available. Depending on stock availability and your location, we aim to ship as soon as possible after your payment has cleared.
SHIPPING INFORMATION
To ensure speedy delivery, please make sure your payment and delivery information are complete and correct.

Please be aware that international shipping times are not guaranteed. Customs clearance can significantly delay the delivery of international orders. Such delays are not reflected in our estimated shipping times and are beyond our control. To ensure efficient handling of your international order, please be sure to include a local telephone number and email where you can be reached.

We currently don't ship orders to Crimea, Cuba, Iran, Syria, and North Korea due to legal restrictions or shipping carrier limitations. We do ship internationally to almost all other countries!
SHIPPING RATES
All orders are available with FREE SHIPPING! Our shipping rates are kept low by distributing stock in our warehouses worldwide. If you are not in a hurry to receive your item, we will happily ship it to you for free. Otherwise, you may choose to upgrade to faster economy shipping for a small charge if that option is available.

Once your order ships, you will receive an email containing the tracking number along with the courier information for your package. Orders may be delivered via the local post office or a local courier. Depending on your area, some orders will be delivered by your local post office, so the package will be received with your regular mail. If you are unable to receive the package upon arrival, a notice may be left by the postal service to advise on how and where your delivery can be collected.

*In the event that any package is returned due to incomplete/incorrect addresses or the unavailability of a person to receive such package, there may be a re-shipping charge.
CUSTOMS & DUTY FEES
Orders shipped outside of the United States may be subject to customs or duty fees. These fees are not charged by us and are payable upon delivery. For any issues regarding customs or duty fees, please contact your local customs office. These fees cannot be refunded, as they are not charged by us.

If you have any other concerns or questions, please feel free to email us at support@luxtrak.com

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